Prospect Park Hospital

Prospect Park Hospital 2024-04-28 Person 5 5 0

I have been here as a very long time. I have been looked after with great care and respect for the duration. All of the staff are wonderful all work so hard and have been very kind.

Nothing at all. You are all marvelous.

Prospect Park Hospital 2024-04-27 Person 5 5 0

The CRHTT team I encountered was all excellent including the reception staff. Thank you Code I was given is 0653

I don't think there is anything.

Prospect Park Hospital 2024-04-27 Person 5 5 0

They looked after me and helped with my recovery

N/A

Prospect Park Hospital 2024-04-27 Person 5 5 0

Staff listen and understand and support as much as they can

Maybe more staff due to high volume incidents

Prospect Park Hospital 2024-04-26 Person 5 5 0

I felt like I was very well listened to and supported.

Maybe recognise medication side effects earlier.

Prospect Park Hospital 2024-04-26 Person 3 5 0

Kind staff, worked hard to help me.

.

Prospect Park Hospital 2024-04-26 Person 5 5 0

I have beeen here for around 2 months. The staff have been very kind supportive and I felt I was litned to and supported.

Not really. Everything have been perfect.

Prospect Park Hospital 2024-04-26 Person 3 5 0

People are on hand if I need them.

Get a bedroom key quicker. More explanation about medication

Prospect Park Hospital 2024-04-25 Person 1 5 0

I had a mental breakdown in Surrey on March 6th 2024. I was taken to Surrey hospital on the 8th and two psychiatrists thought I had a mental condition. I was then transferred to PPH Snowdrop Ward in my hometown of Reading under Section 2. I was due to be kept for a month. During the first week, I was alone, scared, and panicked. No guidance on daily routines were provided. I never knew what to expect. I was diagnosed with mixed anxiety and depression in 2002. I panicked every day during the first week there. The place was a prison with only select trained nurses who performed well. The rest of the African origin staff were there for more security type purposes. They were rude and times and treated even normal feeling people with rudeness at times. Trained nurses took blood pressures and heart rates in 5 min – which is fine. Other staff performed the same task in 30 min. Blood pressures from these staff members were recorded on tissue paper. The doctors never knew I was under Section 2. They thought I was an informal patient who could come and go when given permissions. My required medication was delayed as a result. I was never allowed to leave under section 2 and never did until the last few days. During the first week, I was given no information on daily routines and potential therapies. I saw the main doctors once a week. No medical treatment was arranged for the first week. I tend to be a clean person and showered and shaved daily. My room was always clean, noticed by all cleaners. Asking for my shaver from my locker took three days from staff after asking for it on day one. Seeing staff in the main office was always a problem. The did their best to avoid speaking to you with excuses. happened all the time. I was abused my another patient who called me a dirty paki and said he hated Muslims. He once sat at my table when I was having lunch and started a confrontation saying he didn’t like my brown skin. I raised my hand to a member of staff and told them I was trying to eat here. At night when sleeping in the middle of the night, staff would open the door window and shine a torch light in your face. I’m a ligt sleeping because of my anxiety and this woke up every night. I wear contact lenses and need eye drops especially at night. These standard eye drops from over the counter dispensaries were taken away from me. My eyes became so dry. I ordered vape and food from Uber Eats. It always arrived on time at PPH but was delivered up to 2-6 hours after being delivered to Snowdrop reception. Food was always ice cold. I lost £42 from ordering vape that was delivered to snowdrop ward but never delivered to my room. I was more disturbed after leaving PPH then when I entered. How do you explain this?

Trained staff who can accommodate different people with conditions in different ways. Not everyone is the same and requires the level of attention. Mostly of which was rude. Staff don’t help as they should.

Prospect Park Hospital 2024-04-25 Person 5 5 0

Very good indeed

No